Apex Coins disappeared after my ban was overturned

Hi Ve_To432​,

Thank you for reaching out and providing such a detailed explanation of your situation. I've read through your entire post, and I want to say I'm truly sorry for the frustrating experience you've had. 

For account security and privacy, we are unable to investigate account details or restore missing content here on the forums. This is something that only our support team can do by looking into your account history.

I understand you've already tried to contact them several times. To best resolve this, I recommend opening a new case with our team. This will ensure your issue gets a fresh look. When you do, please provide the following details:

• The case numbers from your previous three contacts, if you have them.
• A clear explanation that your initial ban was overturned.
• All of your purchase receipts for the Apex Coins.

You can open a new case through the EA Help website. I recommend trying the live chat option first. However, if live chat is unavailable or you continue to run into technical issues with it, please submit your case using the webform instead, as it allows you to easily attach all of your documents and case references:

Providing the history of your previous attempts and all your purchase information in a new, single case will give the support team the best possible chance to properly investigate and resolve this for you.

I genuinely hope they can get this sorted out for you as soon as possible.