Subject: [Apex Legends]My account got banned for no reason.
Text:
Good day EA:
Hello! I really need your help. I got banned in Apex Legends for no reason, and I didn't get any e-mail that telling me "I'm banned".
I'm playing Apex on steam(PC), and I tried EA Desktop(PC) too.
My character name is: w576594011
The SID shown on the screen is: 860814:13007:10141522.
The problem is occured in Tokyo server and Hong Kong server.
My EA account is safe and has never been stolen. I am a newbee, and i have only finished my training class once in apex.When I tried to match the game or have another training class, I was told that my account had been banned. After this happened, I tried another server. It shows me: Lost connection. The "bad connection" tip stopped my game match too, but account is not banned there. That is why I really need your help.
We are unable to assist with BAN disputes or provide information on Answers HQ. You will want to fill out this online forum to reach out to our TOS team for further assistance.
If you have checked your Ban History, please note not all Bans may appear here. If you have further questions about Bans or investigations I would recommend checking out our Help Links below.
We are unable to assist with BAN disputes or provide information on Answers HQ. You will want to fill out this online forum to reach out to our TOS team for further assistance.
If you have checked your Ban History, please note not all Bans may appear here. If you have further questions about Bans or investigations I would recommend checking out our Help Links below.
Thanks for your reply! I have been tried https://help.ea.com/en/contact-us/ this website for many times, but the website seems work bad in my region(China mainland), no matter which server I choose, I can see nothing in center of the page. I put a picture here. I'll keep trying, but I really want your help.
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Subject: [Apex Legends]My account got banned for no reason.
Text:
Good day EA:
Hello! I really need your help. I got banned in Apex Legends for no reason, and I didn't get any e-mail that telling me \"I'm banned\".
I'm playing Apex on steam(PC), and I tried EA Desktop(PC) too.
My character name is: w576594011
The SID shown on the screen is: 860814:13007:10141522.
The problem is occured in Tokyo server and Hong Kong server.
My EA account is safe and has never been stolen. I am a newbee, and i have only finished my training class once in apex.When I tried to match the game or have another training class, I was told that my account had been banned. After this happened, I tried another server. It shows me: Lost connection. The \"bad connection\" tip stopped my game match too, but account is not banned there. That is why I really need your help.
Thank you!
","body@stringLength":"1412","rawBody":"
Subject: [Apex Legends]My account got banned for no reason.
Text:
Good day EA:
Hello! I really need your help. I got banned in Apex Legends for no reason, and I didn't get any e-mail that telling me \"I'm banned\".
I'm playing Apex on steam(PC), and I tried EA Desktop(PC) too.
My character name is: w576594011
The SID shown on the screen is: 860814:13007:10141522.
The problem is occured in Tokyo server and Hong Kong server.
My EA account is safe and has never been stolen. I am a newbee, and i have only finished my training class once in apex.When I tried to match the game or have another training class, I was told that my account had been banned. After this happened, I tried another server. It shows me: Lost connection. The \"bad connection\" tip stopped my game match too, but account is not banned there. That is why I really need your help.
Thank you!
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Apex got banned for no reason.","moderationData":{"__ref":"ModerationData:moderation_data:5729229"},"body":"
We are unable to assist with BAN disputes or provide information on Answers HQ. You will want to fill out this online forum to reach out to our TOS team for further assistance.
\n
\n
If you have checked your Ban History, please note not all Bans may appear here. If you have further questions about Bans or investigations I would recommend checking out our Help Links below.
We are unable to assist with BAN disputes or provide information on Answers HQ. You will want to fill out this online forum to reach out to our TOS team for further assistance.
\n
\n
If you have checked your Ban History, please note not all Bans may appear here. If you have further questions about Bans or investigations I would recommend checking out our Help Links below.
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Thanks for your reply! I have been tried https://help.ea.com/en/contact-us/ this website for many times, but the website seems work bad in my region(China mainland), no matter which server I choose, I can see nothing in center of the page. I put a picture here. I'll keep trying, but I really want your help.
Thanks for your reply! I have been tried https://help.ea.com/en/contact-us/ this website for many times, but the website seems work bad in my region(China mainland), no matter which server I choose, I can see nothing in center of the page. I put a picture here. I'll keep trying, but I really want your help.
Thank you again!
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Looking at the image you posted, try changing the region shown at the top right of the screen, thanks.
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