Forum Discussion

Top123_cz's avatar
Top123_cz
Newcomer
24 hours ago

Apex Legends/ban

Hello,
I am writing to appeal the ban on my Apex Legends account. My account was compromised by a hacker, and I believe the actions that led to the ban were not done by me. I noticed unusual activity on my account, and I immediately tried to secure it once I realized what happened.
Please review the account history and login records — you should see suspicious logins from locations or devices that do not belong to me. I am a fair player and have never used cheats, exploits, or violated the rules.
I kindly ask you to investigate this issue and restore access to my account. I can provide any additional information if needed.
Thank you for your understanding and help.

2 Replies

  • Why is my case still showing as NEW even though I submitted it 13 days ago? Why haven't I received a response to my case?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    24 hours ago

    Hi there. We're not able to help with banned accounts over the EA Forums. You'll need to submit a dispute. That can be done by following the instructions here. Thanks!