Banned and Hacked

I just heard back from the TOS team and they said the ban will stay in place. I still don't even know what I got banned for, nothing has said what I got banned for. All they said is they reviewed and the ban will stay in place. If its really impossible to get my account back okay, but can I make a new account at least? Whenever I try to login on EA or Origin it just keeps having the error. I cant even make a new account to play. I'd atleast like to know what i got banned for. And part of my email saying the ban will stay in place is in a different language, so they still think my account is wherever the hacker is. If i could just get some help making a new account so i can play the new battlefield or any other ea game since i own battlefield 4 and want to play that too.