Forum Discussion

kingcloudds's avatar
kingcloudds
4 years ago
Solved

Banned but on "My Ban History" not visible

I don't know if I got banned or not, in-game it says I did but on the website, it doesn't say anything. Is this a bug?
discussion
  • EA_Lanna's avatar
    EA_Lanna
    4 years ago

    Hi @kingcloudds,

    Can you check your email inbox for an email from noreply@ea.com? If you've received a ban, there should usually be an email to help notify you.

    - EA_Lanna

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
4 years ago

Hi @kingcloudds,

Can you check your email inbox for an email from noreply@ea.com? If you've received a ban, there should usually be an email to help notify you.

- EA_Lanna

  • kingcloudds's avatar
    kingcloudds
    4 years ago
    Hi @EA_Lanna,

    I haven't received any type of indication that I've been banned, it just kicked me out of a game and said I was banned.

    Thank you
    • EA_Lanna's avatar
      EA_Lanna
      Icon for Community Manager rankCommunity Manager
      4 years ago
      Hi @kingcloudds,

      I'd recommended getting in touch with the support team so. Head to help.ea.com and select 'contact us' to start filling out a help ticket and include any additional information in the text window that crops up on the next page.

      - EA_Lanna

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