Seems to be a common thing. Russian hackers breaking into accounts and using aimbots likely got your account banned. I've had two tickets open regarding this since Feb 25th and they just keep closing one of my tickets with no context or information. I reopened the ticket and asked them to explain why they are closing it and then they just closed it with no context again. Yes i've checked my junk mail. Their instaban system doesn't work..clearly. Either get the support that can handle this, or adjust your ban system to account for bad support turnaround. SO silly.
There's no live chat option when you open a ticket regarding getting banned. It only shows an email option. So I opened another ticket saying my account got hacked and then it gave me the live chat option. The live chat said they would send it to another team....then a week later the ticket closed. So I reopened....and now its closed again lol. Like I understand it's busy, but if I could get an email saying why it closed that would definitely help.
TFA must not have been on when my account got hacked, but I have since turned it on.
