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Bnighted's avatar
Bnighted
5 years ago

Banned for no reason and no reply to my ticket

I played this game for like 130 hours. I started the game in season 2 and didn't play after season 2 until season 6 when it  came to Steam. I downloaded when it's available on Steam and playing it si...
discussion
ScooptyWhoopPoo's avatar
ScooptyWhoopPoo
5 years ago
@rockyboy1998 I'll definitely give it a try. Thanks for the insight on your friend. It's super appreciated.
EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
5 years ago

@ScooptyWhoopPoop 
In this case, it looks like one of your cases continues being closed as your original ticket has already been escalated to our Terms of Service team.

You'll just need to wait to hear back from the TOS team in that original case.

They will reach out via email as soon as they've completed their investigation, so opening additional cases won't expedite this situation I'm afraid.

@Bnighted 

I do see your case as well, so that's in the right spot to be investigated. Thanks for the patience while that's being looked into as DarthValtrex explained.

  • Bnighted's avatar
    Bnighted
    5 years ago

    @EA_MakoThanks. I've just contacted with the live chat and they helped me deliver my case to the TOS. I am waiting for an e-mail as well.

  • ScooptyWhoopPoo's avatar
    ScooptyWhoopPoo
    5 years ago
    @EA_Mako Thank you so much for clarifying. I appreciate you looking into it for me. The lack of communication was driving me insane. I will wait patiently.