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Infamous_iNF's avatar
4 years ago
Solved

Banned

I got banned about two weeks ago The tos says i was caught by cheating however at that time off period I wasn’t used my account! Someone break in  to it hacked and use cheats on it! All it happened I git a message from a bot discord with some kinda links I pressed one like I would’t know what the heck is that til now because off that sheet I got banned from Apex accused by cheating👌🏻🙏🏻 I just share this with you guys i try it everything Get in touch with tos they just says they do not decide to remove the sanction, customer cheat same thing phone calls? They don’t even picked  up the phone so yeah this is how to lose a 400£ Apex account! Investigate? How? They don’t even try and this is sad ☹️ 

  • Hi there, @Infamous_iNF.

    You can dispute the action taken on the account 3 times. If they are still declining to remove the ban, it means multiple investigations have been performed and no evidence was found that warrants removing it. I'm very sorry, but in that case, the ban will need to remain. However, if your account was hacked, you should contact an advisor to make sure it's completely under your control. That can be done by opening a case here. Thanks!

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