BUG / FALSE POSITIVE BAN - Outplayed (Overwolf) overlay crash

Unfortunately, we can't help with bans here. The best I can recommend is submitting another dispute. If they are repeatedly not finding evidence the ban should be overturned, it will need to remain in place.

Hi, thank you for taking the time to reply.

I completely understand that CMs cannot directly overturn bans and that the ToS team handles these issues. However, the reason I am reaching out here is that I have already followed the instructions in that article and submitted multiple disputes, unfortunately without success. I know that human agents review ToS appeals. However, since my appeals are quickly denied with the same general response, I am deeply concerned that the investigation is only confirming the surface-level Anti-Cheat flag without looking deeper into the actual process logs. On April 25th, I experienced a severe game freeze/black screen. I can't be 100% certain of the exact technical cause, but the only different variable that day was my "Outplayed" clipping overlay acting up and freezing over my game right before the issue. I strongly suspect this software conflict triggered a false positive.

Since the standard ToS route hasn't been able to investigate this specific anomaly, I was hoping to report this potential detection error as a technical bug rather than a standard behavioral dispute. Is there any way for you to forward this to the Anti-Cheat or Technical team as a bug report, so a technician can analyze the actual logs from that specific crash?

Thank you again for your time and understanding.

Hi there. Thanks for reaching out. I'm sorry to say, we can't help with bans over the EA Forums. Please use the instructions in this article to submit a dispute. ToS will perform an investigation to see if the ban can be overturned.