Cross-Progression Deleted My Account

Hey schlattrocket​,

Sorry to hear you've been running into some issues getting this cross-progression situation sorted out. It definitely sounds like you had quite a bit of time and effort put into the account, so I did want to clarify what took place in a bit more detail.

Just to clarify, progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress. Cross Progression lets you access the content on your EA account from whichever platforms are connected to that same EA account, but it does not allow you to transfer progress between separate EA accounts.

Whenever you unlink a platform from an EA account, there's a chance that progress will be lost permanently. In some situations re-linking the original platform to the original EA account can recover that content, but that is not always the case.

In this case, it looks like the Xbox account was connected to this EA account back around the time Cross Progression was initially announced. Since you mentioned having quite a bit of progress and content on your Xbox before Cross Progression however, that must have been linked to a different EA account at the time. That would be why you didn't see any progress and it appeared as if your account was instead reset - this was not actually due to Cross Progression itself, but unlinking that platform from its original EA account.

We are not able to manually grant content, so the only way to try recovering that would be to re-link your Xbox account to the original EA account it was connected to before this current account. That unfortunately does not guarantee everything would be restored, especially after a couple years, but that would be the other option at this point to try recovering the progress.

If you no longer have access or can't recall which EA account was used before this one, please get back in touch with the support team so they can try to help make sure the original accounts are connected.

Would you be able to see what account it was beforehand? Or should I just try and check every email I've ever had and hope for the best? Also under which tab in the support section would I go to in order to find the right person to help find the other ea account I had

im talking to someone right now

ill let you know any updates

They helped me find my old account, which was great, then I re-linked it to the original account that I had my progress, stats, skins etc on, and I am now staring at a screen that shows me what I would see as if I had just restarted all over again. I linked it to the original account, where I had my progress, and instead of granting me access back to my apex account that I created in 2019, it wiped it clean, and I am back at square one with nothing.

Sorry to hear that, schlattrocket​ 😔

If that's not showing any of your old progress after re-linking the accounts, then that sadly would have been lost with the initial unlink. I'm afraid at that point there wouldn't be any other options we'd have to try restoring that content.

they told me to come back here, and to ask for someone on the team, to help reimburse me, because the advisors in the chats cant do that for me. and to come here, and be put into contact with someone who can. so if there is someone who can reimburse what I lost, then neither party has to go through an excruciating process. Can you or someone else help me with this like I was just told Mako? i'll make

schlattrocket​ 
We can certainly pass along feedback for how something works, but we cannot reimburse you for purchases or anything that was lost due to unlinking an account, nor is there someone particular that can be contacted for that to happen. I'm sorry to say you've been misinformed in that regard.

The only way to restore anything lost with an account unlink is to re-link the original accounts. Anything that is not restored automatically at that point is permanently lost.