Forum Discussion

Paneross's avatar
Paneross
7 years ago

Day 7 of Trying to retrieve Twitch Prime loot

So I finally got access to my account which my Xbox GT is tied to. Now I'm attempting to update my personal account information and in order to do so I need to confirm a verification code that's supp...
discussion
Paneross's avatar
Paneross
7 years ago

I just got another reply, which is not what I'm asking for. Yet I still followed the directions and did not receive anything.


"Thank you for contacting us back.

After reviewing your case I do gather that you are still unable to reset the password.I apologize for the inconvenience caused to you.

So, I will redirect you to this following link as the reset password link which we has you provided isn't working:
https://signin.ea.com/p/web/resetPassword?execution=e1949233926s1

Hope this helps, if issue still persists please do revert us.

Should you have any further questions regarding this or any other issues, please do not hesitate to let us know. You can also find  answers to common questions on our Help Center at http://help.ea.com, or ask our community experts by visiting Answer HQ at  http://answers.ea.com 
'
Thank you once again for contacting EA help.

Ayan"

And here is my reply


"I just followed the link and requested a password reset. Nothing was received or sent to my email regarding this.


Thanks"

  • Paneross's avatar
    Paneross
    7 years ago

    Now they are trying to say its my Spam folder and settings. I screengrab my inbox and settings to show them nothing is being blocked or filtered.

    @EA_Blueberry @EA_Darko 

    Can you guys please help me or direct someone to help me.

    • Paneross's avatar
      Paneross
      7 years ago

      I am not trying to change my password, I've done this twice already. See below for my latest email to them

      Ayan,


      Unfortunately this did not work. I am not trying to change my password. I am trying to retrieve the verification code to update my personal information.


      I was able to change my password. However when I got back into my account and went to update my info it tells me it will emailing a verification code (see attached), I am NOT receiving a verification code.


      To Recap:

      I do not need to change my password.

      I need to enter a verification code

      I am not receiving this code


      see the attached screenshots.


      Thanks,

      • Paneross's avatar
        Paneross
        7 years ago
        Does ANYONE here understand what I am trying to do? Can ANYONE please help?