@AnonymousHey there, if they found suspicious activity on the account then their data shows this.
Ultimately it is on the account holder to ensure their account is fully secured. They have many measures in place to ensure accounts can not be accessed with 2 step activated. For my account even if i log in on a new pc laptop as example while traveling to families houses it will not even let me log in without me physically clicking a link forwarded to my phone saying yes its me logging in.
If that had been enabled this potentially would not have happened. I am sorry it did happen to you but overall the account holder is responsible for that account. While it may not have been you who did the actions to warrant a ban the account itself is in violation of the ToS players click i accept to when creating an account.
Here is some information on enabling 2 step.
https://help.ea.com/en/help/account/ea-login-verification-information/
Community ManagerHello, everyone. As @E9ine_AC mentioned, the account holder needs to make sure their account is fully secured as you are responsible for whatever actions take place on it. If you suspect your account has been hacked, the article here has more information on securing it as well as contacting an advisor for assistance.
When it comes to banned accounts, we're not able to help with those over Answers HQ. The article here will provide more details as well as instructions for submitting a dispute.
Community Manager
