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Anonymous's avatar
Anonymous
3 years ago

EA support being incredibly rude and shooing me off.

Hi 

So my issue right now is that i got banned. yet the day before i contacted EA support and told them hey my account has had some weird activitiy on it. ive changed my password and eveything but i just want you to check if its okay. got told twice its okay and to not worry. the next day i wake up and i got a ban over some chat log i didnt do.

After contacting them multiple times explaining the situation. providing evidence that there were log ins from places ive never been and dont live.  i am now bombarded everytime with practically " yea so thats your fault we investigated we dont agree make a new account and spend money byeeee" 

What is this customer support. im reading so many posts that people have issues with them and that they are incredibly rude and helpless. how can a big company like this be so absolutely useless at providing any sort of customer support? is there any other way i can go about this? if i cant even get my account back can i ask them to delete it or get rid of the email on it? seeing as i only have 1 email id rather not have it stuck to that account

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  • XHelperZ's avatar
    XHelperZ
    Hero+
    3 years ago

    Ah I see.

    There was an issue where proton users we're getting false banned, not the case here I guess.

    If the TOS team decides to uphold the ban, most likely a permanent decision.

    Nothing that can be done on AHQ to change that.

  • E9ine_AC's avatar
    E9ine_AC
    Hero+
    3 years ago

    @AnonymousHey there, if they found suspicious activity on the account then their data shows this.

    Ultimately it is on the account holder to ensure their account is fully secured. They have many measures in place to ensure accounts can not be accessed with 2 step activated. For my account even if i log in on a new pc laptop as example while traveling to families houses it will not even let me log in without me physically clicking a link forwarded to my phone saying yes its me logging in.

    If that had been enabled this potentially would not have happened. I am sorry it did happen to you but overall the account holder is responsible for that account. While it may not have been you who did the actions to warrant a ban the account itself is in violation of the ToS players click i accept to when creating an account.

    Here is some information on enabling 2 step. 

    https://help.ea.com/en/help/account/ea-login-verification-information/

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hello, everyone. As @E9ine_AC mentioned, the account holder needs to make sure their account is fully secured as you are responsible for whatever actions take place on it. If you suspect your account has been hacked, the article here has more information on securing it as well as contacting an advisor for assistance. 

    When it comes to banned accounts, we're not able to help with those over Answers HQ. The article here will provide more details as well as instructions for submitting a dispute.

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