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Zaczzyy's avatar
Zaczzyy
Seasoned Newcomer
1 day ago

False bans and no explanation

I have been playing Apex off and on since release and have never once added anything to or enhanced my gameplay besides working on movement when I haven't played for a season or 2. I got a ban recently out if no where and every appeal seems like a bot just replying via email. I need an explanation for whatever violation I have on my account. I promise I have never cheated or played with anyone that cheats. Not that I know of atleast. I just need to talk to a real person about this so I can prove I am not and have never cheated or harassed anyone on this game. I just want my og account back. Please 

5 Replies

  • Borntodrown's avatar
    Borntodrown
    Seasoned Newcomer
    4 hours ago

    Same thing with me as well. And I bet all you can get from your ban appeal is the same automated answer as i got.

  • dr4xFN's avatar
    dr4xFN
    Newcomer
    7 hours ago

    same thing with me and my friend. There’s something wrong with the anti cheat we both got banned the same day yesterday for that same reason while js casually playing the game 

  • Zaczzyy's avatar
    Zaczzyy
    Seasoned Newcomer
    7 hours ago

    I was never given an email for this ban and the penalty doesn't tell me what the reason is just stages gameplay enhancement. Which as I've stated, I have never used any enhancements to my gameplay and I don't use controllers. All I got was a notification after I was about to close the game saying my account was locked, I reopened it and it said my account was banned. I don't care how many times I have to send an appeal but I never "enhanced" my gameplay.

  • EA_Pythia's avatar
    EA_Pythia
    Icon for Community Manager rankCommunity Manager
    21 hours ago

    Hello Zaczzyy​,

    unfortunately, we cannot help with ban appeals here in the forum. When creating a ban appeal, a member of the Terms of Services team picks up the case and checks your account - not a bot. 

    You can try appealing again, but if it's been rejected several times already, it's unlikely to change at this point.

    You can find the reason for your ban in your penalty history, as well as in the e-mail that was send to you when you got the ban. 

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