Falsely banned for "Gameplay Enhancement", 3 Appeals Denied.
Hello, I'm tokomaro or syscult, I'm a fairly competitive FPS player, often achieving high ranks in any FPS title you could name, I regularly aim train and tend to place in the 90% of most aim training scenarios. I also just got banned for "gameplay enhancement" on Apex legends with no context or explanation as to why I was banned, what software/hardware I used that gave me a gameplay enhancement, or what I was doing to get banned.
I'm mainly writing this to express my frustration with this situation, hoping to get some response or closure that my case is actually being handled and looked into and re-reviewed so it can be made clear that I wasn't cheating like I will continue to claim. And my original post discussing this subject being merged into some other post on the forums - What to do if your Apex Legends account got banned or suspended | EA Forums - 5477078 (You can read this if you want)
I'd like to make it clear, just as other people have while writing a post similar to this that, I don't claim to have ever cheated in Apex Legends or used any software/hardware to give me any time of competitive advantage, I simply play the game and grind ranked for an unhealthy amount of hours per day. ADDITIONALLY, I have purchased the past 2 battle passes, fully bought out a mythic collection event with 36 items, and have spent extra money to buy some skins from the ship, all things which would make NO sense to do if I was cheating and anticipated being banned. I am a broke college student that does not have infinite money to throw away on an apex account that is going to get banned regardless.
- I'm not sure if any devices or software can be marked as a redflag on the anti-cheat but if it can these are my peripherals and other things I use on my computer
Mouse: Razer Viper V3 Pro, Keyboard: Wooting 80HE, Software: GeForce Experience, SteelSeries Sonar
As of today, I've submitted 3 appeals now, each being responded with a templated message that I'm not even sure a real person sent me, also making me think no human even looked at my appeal in the first place. I know this amount of appeals isn't as much as other people have submitted before actually being taken serious and unbanned, but I'm writing this in hopes I don't have to write 10+ appeals to be taken serious. I'm currently in the process of downloaded my EA account data to submit if this appeal is denied hoping that helps in anyway with my appeal.
After spending the amount of time I have on this game, and the amount of money I have, its a little disheartening knowing this is how my case is handled after being falsely banned, a templated response giving me no insight or context on to what prompted my ban, and just disregarding my appeal completely. I have wrote an entire twitter post, attempted to contact EA and Respawn directly, and tried to contact higher-ups in the Apex Legends discord in hopes that a real person can handle my case and review it in detail to see I was never cheating.
After reading countless forum post, and seeing how many similar cases there are, I am begging you to carefully review these bans, not just mine, but everyone affected by this. And please help the people who continue to put time into and support your game financially. If you are in the same boat as me please share your case and offer any support on how to handle this. I'm writing this in hopes this weird ban wave is investigated and all the false bans are looked into and I have even a 1% chance of getting my account back I've spent years and years and hundreds of dollars on.
Thank you for reading, please help!
NOTE: Please do not just merge this post into the ban thread and disregard it entirely, if this post goes out of forum rules just disable the comments.