Falsely banned regardless of evidence
Hi all,
You've probably seen a post similar or just like this before but I wanted to write about my frustration about my situation in the forums because I've made more than 6 cases regarding my ban on Apex.
Just over exactly a month ago from now, it was just a casual night where I was playing pubs with my friends until my game seemed to freeze and pop up with a message box saying my game account has been banned. Me clearly in disbelief, I told my friends and restarted my game and PC in case it was some sort of bug which was not the case. I was genuinely confused. I checked my emails to see if EA had contacted me about being banned which they did and it stated:
"We noticed that your EA account broke EA’s gameplay rules.
Because your account was cheating, we’ve permanently blocked your access to Apex Legends’ online features
When we talk about cheating, we mean things like using external tools, performing in-game exploits, or abusing glitches or bugs"
I was stunned because I know I'm a legitimate player, my friends know that and I certainly have all the proof that I am a legitimate player. I've been a loyal EA member for over 3 years, I've been playing Apex consistently for over a year, and on top of that majority of my gameplay has been live-streamed on Twitch; not only that I have posted several clips on TikTok and YouTube and I have 100s of clips stored on my computer. Never once have I considered cheating or performing any sort of exploit or glitch because I did not want to risk a ban for a game that I played daily, there seriously was not another game I could think of playing if Apex was not an option for me.
Regardless, I made some ban appeals on EA's help site and the first two were full detailed inquiries of everything I had to tell them.
After those two cases were responded two, the rest were disregarded with automated messages saying
"Hello,
we received your latest message regarding the action taken on your account. We have performed all investigations possible on this issue and will not reverse the decision.
Please do not expect further responses on this matter.
Thank you,
EA Terms of Service"
My account has not been hacked into, I have checked all the IP Login locations to my account which were all authorized by myself. There was nothing else I could do to help this situation, I was not cheating nor doing anything that could of broken EA's TOS or Gameplay Rules. What makes the situation more confusing is I am still able to play on other alt accounts on my PC, if E considers me cheating then surely just an account ban isn't going to stop a "cheater"; they will just make a new account and continue their cheating. I've been trying so hard to get my account back and if I really was cheating I wouldn't try this hard and just make a fresh account and continue my so-called "cheating".
Sorry for the insanely long post.
You will need to speak to our Terms of Service team @lynxxid.
If our team has denied your appeals then there is nothing that we can do on AHQ to change this.
The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/
- Click Contact us at the top of any page on EA Help.
- Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
- Choose your platform.
- Select Manage my account, then Banned or suspended account.
- Fill out any other details below.
- For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
- Click Select contact option.
- Sign in to your account that has the ban or suspension, if you aren’t already.
Darko
