Falsely banned without explanation?

@hayhor, yup, I just got an email saying I "hacked or exploited",  so here's my complaint to EA in full:

To whomever this may concern,

I've just received an email claiming I have hacked or exploited using my apex legends account. I sent in a complaint yesterday regarding me being banned without explanation, and have recieved the mentioned email today explaining it.

I am no hacker, and no exploiter. I have been playing the game virtually since release, and in that time have never received any bans or complaints regarding my conduct within the game. I have never used a hacked client, nor exploited, nor done anything against EA's rules of conduct, which I read through prior to sending this complaint.

I am aware EA has been banning players for leaving ranked matches as of recent times. I must add I have left a single ranked match before, which I received a short matchmaking suspension as a punishment. I assumed the punishment ended there. This is an isolated incident, and was not performed to escape a ranked points loss but because the game itself crashed and the rejoin mechanic was not yet implemented into the game. I am also inclined to mention I was, and still am, a bronze player, so there would be no gain in me leaving anyways since I cannot lose ranked points.

Otherwise, as mentioned, my conduct record is faultless, so I am at a loss as to why I might be perma banned. It is truly gutting to lose a year of progress and money spent because of the game itself crashing.

If the isolated incident mentioned is indeed the cause for the ban, I see no need as to why EA would need to ban me twice for one incident. I am not asking for the ban to be completely rescinded, but to be reduced from perminent to match the limited severity and isolated nature of the incident.

Yours sincerely,
Dan