Hi Fjordline ,
Sorry to hear about the ban. I can understand how upsetting and overwhelming this must feel.
Unfortunately, we’re not able to review or investigate account actions here on the forums, including gameplay enhancement bans. If you believe this was applied incorrectly, the best next step is to continue through the official appeal process in Penalty History. You can check the action there and submit an appeal for review.
I would recommend continuing through EA Help and submitting the case again through this webform, with as much detail as possible.
You may also find these pages helpful:
EA Account help for locked, banned, or suspended accounts
EA Account Help Hub
If you believe your account was compromised, please also secure your email account, change your passwords, and enable additional security measures where possible.
Thanks for taking the time to explain it.