Forum Discussion

Rising Novice

2 months ago

Solved

Gameplay enhancement ban

I created this account 6th May, played until yesterday, 10th May with Ultimate Battlepass Apex coins hoping to get the heirloom through sheer luck. Im new to the game but not new to fps genre at all....

discussion

EA_Salmon
2 months ago
Hi Fjordline ,

Sorry to hear about the ban. I can understand how upsetting and overwhelming this must feel.

Unfortunately, we’re not able to review or investigate account actions here on the forums, including gameplay enhancement bans. If you believe this was applied incorrectly, the best next step is to continue through the official appeal process in Penalty History. You can check the action there and submit an appeal for review.

I would recommend continuing through EA Help and submitting the case again through this webform, with as much detail as possible.

You may also find these pages helpful:
EA Account help for locked, banned, or suspended accounts
EA Account Help Hub

If you believe your account was compromised, please also secure your email account, change your passwords, and enable additional security measures where possible.

Thanks for taking the time to explain it.

EA_Salmon

Community Manager

2 months ago

Hi Fjordline ,

Sorry to hear about the ban. I can understand how upsetting and overwhelming this must feel.

Unfortunately, we’re not able to review or investigate account actions here on the forums, including gameplay enhancement bans. If you believe this was applied incorrectly, the best next step is to continue through the official appeal process in Penalty History. You can check the action there and submit an appeal for review.

I would recommend continuing through EA Help and submitting the case again through this webform, with as much detail as possible.

You may also find these pages helpful:
EA Account help for locked, banned, or suspended accounts
EA Account Help Hub

If you believe your account was compromised, please also secure your email account, change your passwords, and enable additional security measures where possible.

Thanks for taking the time to explain it.

Fjordline

Rising Novice

2 months ago

Of course I got automated AI reply like everyone else with the same type of ban. What's the point of appeal if it's written the same and no explanation as of why, or a hint at all? I get it in a way, but how in the world are we supposed to defend ourselves?

I will reappeal even if I don't have the belief in it. It's just sad that a new player who spent money gets punished? 2.1k apex coins, remaining from battle pass to get 2.5k so I could buy another 4 overclocked pack with 1 legendary guaranteed.

How many times do I have to appeal for it to reach a human who can legitimately MANUALLY REVIEW the ban and not some AI anti cheat?

EA_Salmon
Community Manager
2 months ago
Hi, I understand why you feel frustrated.

Appeals are reviewed manually, though the replies may use similar template wording. I’m sorry this has been such a discouraging experience, but the Terms of Service team is still the only route available for ban appeals.

Thanks for your patience.
- Fjordline
  Rising Novice
  2 months ago
  You see what I mean? This is so freaking dumb. ONE REPORT OF A PLAYER AIMSNAP on new account and it gets flagged immediately to result a ban. Are you literally telling me new players can't frag?