Forum Discussion

4 years ago

Solved

Got Banned when i never play in 6 months

I was just about to play Apex again after 6 months of not logging in and when I logged in and was about to start playing suddenly my account was banned and I saw that there were lots of reports that...

discussion

EA_Lanna
4 years ago
Hi @DieInPieces_ITA

I'm sorry but we won't know why you were banned from the forums. Can you take a look through your emails? There should be an email from Terms of Service that shares the general rule broken for example: ban applied for cheating/hacking/hate speech/etc.

- EA_Lanna

DYSPROssium

Hero (Retired)

4 years ago

Hi @TequilaSunrise24

If you haven't played for a while, your account might be compromised.
If you think this is the case, you best contact an EA Advisor so they can help to get your account secure again.

When that is done, you can ask for a ban appeal that will be sent to the Terms of Service team.
They will review the ban and send you a mail-back after their investigation.
Click here to contact an EA Advisor.

Best of luck getting your account back.

DieInPieces_ITA
4 years ago
What? if we don't play the account is getting suspended? it's in the terms?
- EA_Lanna
  Community Manager
  4 years ago
  Hi @DieInPieces_ITA
  
  I'm sorry but we won't know why you were banned from the forums. Can you take a look through your emails? There should be an email from Terms of Service that shares the general rule broken for example: ban applied for cheating/hacking/hate speech/etc.
  
  - EA_Lanna
TequilaSunrise2
4 years ago
I've contacted them but the answer is that they accused me of using cheats even though I haven't played for 6 months and got banned on charges of using cheats ☹️