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Spicybeefburps's avatar
Spicybeefburps
5 years ago

Has anyone succesfully argued against a ToS sanction?

I have been playing this game since day 1.  1,600 hours and several hundred dollars later I have been banned.  I have already contacted ToS support and received the cookie-cutter email saying they looked into it and I have been banned for cheating.  I know what a lot of people will say is that I am a cheater.  The only back up I have is my word but I have never and will never cheat.  I play this game as an escape especially in these * times of never leaving the house.  My integrity is everything to me and having it questioned is really bothering me.  The only programs I have on my PC are for streaming and 3d printing along with a few games.  I am just wondering if anyone has ever actually been able to talk to someone and get the ban reversed.  

discussion

9 Replies

  • Spicybeefburps's avatar
    Spicybeefburps
    5 years ago

    Dang.  I honestly wish I knew what they thought so I could prove to them I did not cheat.  This game is my escape and I would never do anything to jeopardize it. ☹️

  • Koochi-Q's avatar
    Koochi-Q
    5 years ago
    @Spicybeefburps Always try, but chances are slim cause you'll get the same cookie-cutter email stating they got your claim and investigated again but still found you cheated.

    If you ask how they investigated you'll not get an answer to the question or get the response that they can't divulge the method.

    Good luck tho
  • Zeelmaekers's avatar
    Zeelmaekers
    Hero+
    5 years ago

    I helped a lot of people here and yes some get their account back but appealing bans is not something that I follow up that much.
    Something that can improve your chances of a successful appeal is to give as much information as possible.

    Know that EAC not only detects Apex Legends cheats but can trigger if any other game cheats or mods have been installed.
    I understand it feels a bit unfair that you cannot talk directly to a person and would frustrate me as well but this is the method ban appeals are handled.

    Maybe providing more information could lead to a different result?
    You can appeal multiple times so give it a shot.

  • Spicybeefburps's avatar
    Spicybeefburps
    5 years ago

    I filed 3 different reports and I am happy to say that it was successfully overturned today and I got my account back.  As I do not have any other "cheating" software on my pc.  I do not cheat on any game I play, let it be online or offline, multiplayer, or single-player.  All I have installed on my PC are games, 3d printing software, and streaming software.

  • flyfishin93's avatar
    flyfishin93
    4 years ago
    @Spicybeefburps Unfortunately no.. I had a warning and I repealed it due to the other person being the toxic one but somehow from my repeal they have now sanctioned me. I have no idea how long or why and they won't answer any questions. They've now taken to saying they won't reply to my emails anymore either. I'm a little pissed and they have no other way of contacting them besides the stupid email thing. The service with EA has been absolute trash and ruining a lifelong customer.
  • StinkyOlMan's avatar
    StinkyOlMan
    4 years ago

    Yeah mine was for my name lol it's so sad how people will get offend over words that arnt even vulgar or profane yet it falls under there do do terms.. I've received a sanction and they won't tell me how long or when etc. So for that they will no longer receive money for apex packs etc. Us gamers can also be petty. I have to change a gamertag because of EA that I've had for 9 years or else I can't play there game well they can kick apex packs...

  • hayhor's avatar
    hayhor
    Hero
    4 years ago
    @StinkyOlMan The world changes. Companies have had to change their product logos and mascots that they have used for 50+ years.

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