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CasualAshPlayer's avatar
CasualAshPlayer
Not applicable
3 years ago
Solved

Hateful Conduct

Honestly still don't understand what happened.

My account got reported for Hateful Conduct when I didn't even do or say anything. The email they sent says that it's because of my name, but it doesn't even have a slur in it or have a negative statement in it. I've been nothing but respectful and understanding most of the time I game. The only times I ever say anything slightly rude is when I ask what a team mate was thinking rushing a squad with white shield and barely any ammo...

They said I should be suspended for 7 days and that a risk of ban is very likely. I've played apex on console since it first came out and transferred to PC not too long ago....I don't want my money that I've invested in skins to be wasted for a second time since they don't have cross progression from console to pc...

9 Replies

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  • Who can I speak with regarding a similar issue? My EA account was entirely banned due to a violation of new policy guidelines. I would like to speak to a person regarding what occurred. I have appealed my case, but I don't expect it to go anywhere. I have never had an issue with EA, nor my EA Account being banned, but in 2 months my account gets banned for 2 incidents that I feel are unfair and over reaching. I have tried all of EA's help things and would really appreciate being contact by an actual person who can help with my situation.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 years ago
    Going to go ahead and close this one off.

    Any TOS related issues please speak with our TOS team.

    Darko
  • Asmodeus566's avatar
    Asmodeus566
    Hero+
    3 years ago

    @Reaper-of-Me 

    Please note that I am not an employee of EA and or it's affiliates nor am I part of the EA staff.

    My suggestion to the original poster was in fact to change their gamer tag as this would help alleviate their problem. If they want to ignore my suggestion they can, it is their choice and I really do not have anything to do with that or what happens one way or the other.

    I am just another Forum member like all the others here trying to help out where and when and how I can. 

    I do not robot answer out stuff.

    As far as the Star Trek quote is concerned it is just a quote take it as you will. I could have just as well used, Veni, vidi, vici (I came, I saw, I conquered) or any other fun quote. 

    If you need help with an issue either contact EA help or post what your issue problem is and if it can be addressed via AHQ we will if not someone will direct you to the right place for that help.

    Happy Friday.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 years ago

    If you have questions or concerns around a ban @Reaper-of-Me please speak with our TOS team.

    Darko 

  • Reaper-of-Me's avatar
    Reaper-of-Me
    Not applicable
    3 years ago
    @Asmodeus566 I swear you give the same robot-like answer for everything. "The needs of the many out weigh the needs of the few." Who are the "many" exactly? Seems like you literally help no one at all. The whole EA staff helps no one.
  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 years ago

    You will need to speak to our Terms of Service team in relation to any ban @CasualAshPlayer 

    There is no other way to speak with the team.

    The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

    1. Click Contact us at the top of any page on EA Help.
    2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
    3. Choose your platform.
    4. Select Manage my account, then Banned or suspended account.
    5. Fill out any other details below.
      • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
    6. Click Select contact option.
    7. Sign in to your account that has the ban or suspension, if you aren’t already.

    Darko

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