Community ManagerYou can check to see what email address is currently assigned to the EA account your Gamertag is linked to. Here are two ways you can do that.
Here is how to find out what email address is linked up to the EA account that has your Gamertag synced.
I'm sorry this has been frustrating for you and some others under the same circumstance. We take account security very seriously though and want to make sure we are speaking with the actual owner of the account before making changes that will grant over access. We must be 100% confident prior to making changes and require some account verification criteria to be met.
Let us know if you have any questions. Thank you for playing EA games.
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I could not perform step 1. because i do not possess any of the games however i tried step 2 and it logged me in, however a completely unknown XBL account is now associated with my EA account. The email i used to log in belongs to a different gamertag, any thoughts?
-Mathew
Community Manager@mathewdt
To clear up any confusion, EA and Microsoft accounts are separate. You can have two different email addresses assigned to each account if you didn't use the same one when registering for both.
If you logged into Help.EA.com using your Microsoft login credentials (email & password) and a different Gamertag is showing up, it sounds like you need to contact Xbox Support so you can recover the email address for the Microsoft account that has the Gamertag you play on.
If you logged in to the Help.EA.com site using your Microsoft credentials and do not have access to the email it's showing up for the EA account, please fill out the account recovery form below so our Live-Support team can assist you in updating it.
Xbox Support Contact Information
https://support.xbox.com/en-US/contact-us
Account Recovery Form
I've discovered the issue, turns out my GF was logged into her microsoft account in the same browser and it had its own generated XBL gamertag and account.
thanks for the help though. 🙂
-mathew
Community Manager
