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Writtengoat911's avatar
Writtengoat911
3 years ago
Solved

High Ping/Latency

I have been having an issue for the past several days where I get random high ping spikes then the ping proceeds to stay high and make the game unplayable. I have rebooted the app, my xbox, and nothi...
discussion
  • EA_Aljo's avatar
    EA_Aljo
    3 years ago

    Hi there, @Writtengoat911 

    Thanks for reaching out to us. I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks! 

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 years ago

Hi there, @Writtengoat911 

Thanks for reaching out to us. I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks! 

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