Forum Discussion

asukojo's avatar
asukojo
5 years ago
Solved

How to Change EA email if that email already not exist ?

I've a pickle, I used my old school email for EA account but my email is already not exist (already graduated). I didn't put my cell phone as well. 

When I try to change my email, it will send email code to old email ☹️

What I should do now ?

discussion
  • EA_Aljo's avatar
    EA_Aljo
    5 years ago

    Hi there, @asukojo.

    If you no longer have access to the email on the account, you'll need to go through the account recovery process. To do that, open a case with an advisor here. Thanks!

7 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hi there, @asukojo.

    If you no longer have access to the email on the account, you'll need to go through the account recovery process. To do that, open a case with an advisor here. Thanks!

  • hayhor's avatar
    hayhor
    Hero
    5 years ago

    There is a lesson here for everyone. Never ever connect personal items on a school or work email.

  • asukojo's avatar
    asukojo
    5 years ago

    @EA_Aljo I contact support, talk via chat, and they solve my problem, they changed the email for me 🙂

    Thank you for the support !

    @hayhor Yeah, lesson learn. I changed email on many of accounts, but forgot this one.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @asukojo 

    Great! I'm really glad to hear it. If you need help with anything else, please let us know. Good luck and have fun 🙂

  • itay107's avatar
    itay107
    Rising Novice
    5 years ago
    @EA_Aljo i have the same problem is there someone that i can talk to to help me change the email?
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hello, @itay107 

    Please see my first post on this thread for help with this issue. Thanks!

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