I got banned because my brother spoke hateful conduct with my account.

While I was away on a long term- business trip between June and July, my brother used my PC and downloaded Apex legends to play the game. While he was playing, he typed rude words against other players and received a one-week ban: he didn't even tell me about this while I was away and after the ban lifted he did the same thing again and got a perma ban. The problem is,

I am a huge XBOX user and this ban affected my console account too. I didn't even get a chance to know what was going on until I turned on my Series S and started Apex legends. This experience is extremely humiliating for me since I spent an enormous time and effort on my Console Apex legends account and Battlefield 2042, Titanfall 2 Console version. I agree that hateful conduct should be prohibited from all games but I sincerely swear that I was not the person who typed rude words to provoke other players. Can the Service team please consider this situation and uplift the ban? I think my situation is too unfair

discussion

EA_Lanna
3 years ago
Hi @selendis24,

Sorry to hear that. It's never a great feeling to discover your account has be used by someone else, in this case your brother, and that they broke the rules while on there, leaving you with the ban. That does suck.

There isn't a way for us to overturn this ban with Terms of Service for you (FAQ on EA bans & Suspensions here). If your brother broke the rules on your account, then the ban has been correctly applied to your account and Terms of Service won't overturn a ban correctly added. You see, you're responsible for the activity on your account:

@EA wrote:

You are responsible for the activity on your EA Account. Your EA Account may be suspended or terminated if someone else uses it to engage in activity that violates this Agreement.

- Section 1: https://tos.ea.com/legalapp/WEBTERMS/US/en/PC/

We all have to do our part to protect the account, yours includes ensuring only you are accessing your account on your devices and limiting who can play as you on there (i.e. it really should only be you playing on your EA accounts/games as account/game sharing isn't allowed).

If your brother, or anyone else in your household, regularly uses the same device and you want to ensure that only you are playing the games on your account, consider password protecting your accounts and adding a Login verification codes so only you can get past the security measures. I'd also recommend removing your account from shared devices so that it's only accessible from your personal device. While doing this won't unban your EA account, it should help prevent others playing as you on your games from your devices for again. I'll share some help guides on how to set-up some of those security features below:

For PC: Log out of your EA/Steam account when done (don't auto-save password) and add Login Verification/Steam Authenticator

For PlayStation: How to use security best practices on PSN (especially step #3 and #4)

For Xbox: Create and manage a passkey for your Xbox console

- EA_Lanna

13 Replies

Cheese9Man
3 years ago
@selendis24 Yeah we’ve definitely heard of this before in the forums just search for “brother banned” as the keywords. Whatever the reason is, the forums/AHQ can’t do anything about your suspension and only the terms of service team can lift bans. Please contact them if you want to appeal the suspension.

If I were you, I would just let the 1 week suspension go. Play other games for a week. Remember, your account, your responsibility. Don’t let other people use it.
selendis24
3 years ago
@Cheese9Man no this one's a permanent ban bro. My brother did the same thing again. I am asking about this on forum because I can't find a way to contact the TOS team.
Kyldenar
Seasoned Ace
3 years ago
@selendis24 So, why did you make it accessible to him AGAIN after the first time?

Can you no longer put passcodes on your X-Box?
EA_QueenBee
Community Manager
3 years ago
Hey @selendis24,

As other users have already indicated in this thread, you're ultimately responsible for your own account. If you'd like to raise a dispute with our terms of service team, you can do so via the webform in the following article:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/
EA_Lanna
Community Manager
3 years ago
Hi @selendis24,

Sorry to hear that. It's never a great feeling to discover your account has be used by someone else, in this case your brother, and that they broke the rules while on there, leaving you with the ban. That does suck.

There isn't a way for us to overturn this ban with Terms of Service for you (FAQ on EA bans & Suspensions here). If your brother broke the rules on your account, then the ban has been correctly applied to your account and Terms of Service won't overturn a ban correctly added. You see, you're responsible for the activity on your account:

@EA wrote:

You are responsible for the activity on your EA Account. Your EA Account may be suspended or terminated if someone else uses it to engage in activity that violates this Agreement.

- Section 1: https://tos.ea.com/legalapp/WEBTERMS/US/en/PC/

We all have to do our part to protect the account, yours includes ensuring only you are accessing your account on your devices and limiting who can play as you on there (i.e. it really should only be you playing on your EA accounts/games as account/game sharing isn't allowed).

If your brother, or anyone else in your household, regularly uses the same device and you want to ensure that only you are playing the games on your account, consider password protecting your accounts and adding a Login verification codes so only you can get past the security measures. I'd also recommend removing your account from shared devices so that it's only accessible from your personal device. While doing this won't unban your EA account, it should help prevent others playing as you on your games from your devices for again. I'll share some help guides on how to set-up some of those security features below:

For PC: Log out of your EA/Steam account when done (don't auto-save password) and add Login Verification/Steam Authenticator

For PlayStation: How to use security best practices on PSN (especially step #3 and #4)

For Xbox: Create and manage a passkey for your Xbox console

- EA_Lanna
selendis24
3 years ago
@EA_Lanna I admit that I have responsible for protecting my account. However, wht I'm trying to say is that the permanent ban affected the entire accounts linked with the PC account. I never let anyone touch my xbox and my brother got banned from typing hate words on Pc version. I want to get back my xbox account, the ban is unfair. IT should affect just the specific platform, not the entire thing
selendis24
3 years ago
I didnt have time to play video games while I was away and my concern is that my xbox account also got banned because my brother's actions caused unlimited ban on all linked platforms. The hateful conduct was done on PC
KelRiever
3 years ago
Even if true, nobody will believe you.
But considering, your brother should be buying you a new xBox and if he’s a minor, you should involve parents. If he’s not a minor, kick him out until he goes to counseling at a minimum.
Anything short of this, and I’m going to say you aren’t dealing with the problem of your brother enough. I know, internet opinion here, but hey, you posted, so…trying to help.
EA_Lanna
Community Manager
3 years ago
Hi @selendis24,

That doesn't sound right...when it comes to being banned on other platforms, that's outside of our wheelhouse. We'll only ban the EA account itself or the EA game.

An EA account ban will mean being banned from playing any online features in any of the EA games on that EA account. Maybe that's what you're seeing? Are you trying to load up EA games on your Xbox?

- EA_Lanna
selendis24
3 years ago
@EA_Lanna Yes, I can't play any EA multiplayer games on my xbox account which is linked with the PC origin account, which was banned for hateful conduct. I can't see what is fair in banning every account simply because it is linked. I have not used the pc account that much ever since I moved to xbox in 2016 and xbox is pretty much the main account for me. The ban simply doesn't make sense to me