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akioshosan's avatar
akioshosan
2 years ago

I have purchased 1000 Apex Coins on PC (steam) on June 29 2024 and it does not s

I have purchased 1000 Apex Coins on PC (steam) twice on June 29 2024 and on July 10 2024 it does not show up. I have restated my game, my pc and it still nothing. The money was taken off my bank acco...
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EA_Pulsar's avatar
EA_Pulsar
Icon for Community Manager rankCommunity Manager
2 years ago

Hey @akioshosan If you're still missing your Apex Coins purchased on Steam, please ensure to launch the game from the EA app and check your balance. If that doesn't work, please refer to this article on our website.

  • akioshosan's avatar
    akioshosan
    2 years ago
    @EA_Pulsar I did everything in the article but my Apex coins still not show up. I created the ticket 3 times and no reply from the support team. I have all informations of my purchased the Apex coins. Please help me out
  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 years ago

    If you didn't receive a response to your case, you will need to resume it or reply to the email sent to your inbox. Only our support team can review your account regarding your missing coins. 

    Spoiler
    1. Sign in to your EA Account.
    2. Go to My Cases.
    3. Select your existing case from the list, then choose Resume Case.
    • MamalatTTV's avatar
      MamalatTTV
      2 years ago

      If you used Steam for purchase of those coins. Go to Steam Support->purchases->find that purchase->I have a question about this purchase.

      Explain your problem and they will help. Worked for me. 

      • akioshosan's avatar
        akioshosan
        2 years ago
        @MamalatTTV Steam support doesn't reply to my ticket. I did explain exactly but still no way to help me, so I just gave up with Steam support. I appreciate your help
    • akioshosan's avatar
      akioshosan
      2 years ago
      @EA_Pulsar I did resume my case but there is no option to start chatting with the supervisor. I sent an email for a couple of days and the status shown is waiting for the player. If there is a way to contact? please help

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