I require EA to perform a further review on my account
My Apex ban (29 Aug, COMPETITIVE_ADVANTAGE) is contradicted by my official EA data export (Request-2869318).
Career: 1107 kills / 1237 deaths = K/D 0.9 over 559 games. Ranked: 1659 (Silver IV); all scores: 1659/1000/800/752/2805/1000, never above Gold. Last match: Seer, 1 kill, 603 damage, 7th of 27. I play Wildcard and PvE for the battle pass (96 top-5s), 40+ hours the week before the ban.
My CS2 (VAC) and Valorant (Vanguard) accounts are in good standing - Vanguard loads at boot and would have caught it.
On 27 Aug I bought a Heirloom for CNY 448. Purchase IP = the IP on every session 25-29 Aug: no third-party access, no sharing.
Trigger: "Game Cheats Manager", an offline trainer manager installed Nov 2025. Never used with Apex, now fully removed: no files, no CE driver, no startup entries.
Software was present - my oversight. But COMPETITIVE_ADVANTAGE is not supported by any of my data. Full evidence attached. Please reconsider; I accept any conditions on reinstatement.
It has been almost a week since I last submitted my appeal, and I have not received any email response so far. Even though I have not made any edits to my appeal ticket, it keeps showing "updated by user" every day. I am wondering if this is a bug.
Hey brownzou,
Unfortunately we can't help with bans here on the forums. It's good to hear that you've already reached out to our terms of service team, as they're the ones who can look into this for you. I can only recommend that you're patient while they work on your case, and hopefully you'll get a response soon. Be sure not to continue or open your case, as that will pull it out of the queue and it'll take longer for them to get back to you.
