Solved
i was hacked and got banned
so back on apr , i was hacked but the good thing i got my acc back. the big problem now is that i am trying to contact the ea support for 2 months , and didn't get any respond , also I emailed them ...
Check the following link for info on securing your account:
https://help.ea.com/en/help/account/secure-hacked-ea-account/
We cannot assist with bans directly here on AHQ.
If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:
https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/Thanks.
