In game purchase refund
Hello, I’ve been looking for any email to ask a in-game purchase refund in Apex Legends but the AI bot always redirects me on a page with no answer to my problem.
I bought a skin (curved cat), which I tought will come with a select animation, but eventually no. So I’d like to know if it’s possible to get a refund because I only bought the skin for the select animation.
Thanks.
Hey footEthan14280,
As far as I know, cosmetic items purchased with in-game currency cannot be refunded once bought.
You can try to reach out to the Customer Support team again, as our advisors could have a look at the account, something we can't do here on EA Forums, but I'm thinking the reason why you can't get in touch with an Advisor to request a refund and are instead redirected to an article or page with information, is that our Advisors can't help with this request, either.
I'm sorry I don't have better news to share.
