Incorrect ban, no response
Hey people, I'd like to know if anybody else has had this experience. A while ago my Apex account was suddenly banned. I have no idea why, I'm a mediocre player, I haven't dont much interesting in-g...
Forum Discussion
EA_Mako
Community Manager
Community Manager@KrMees You should be able to view a list of trusted devices here. Though that's not going to display each individual login, that would be what's available on your own profile.
As far as reaching back out to support, you're welcome to reach out to an advisor using the same method as before . There wouldn't be an alternative method as they would simply be checking to make sure that case was previously escalated up to our TOS team for review.
Just be sure that as mentioned in the last post, you're creating a brand new case to do this and simply referencing the prior case number so as not to remove that previously escalated case from the queue.
That said, as your case is in the correct queue, really the only information an advisor would be able to provide is that it is in the right spot for our TOS team to review. Cases do not time out or expire so it would just be a matter of the TOS team getting to your place in line essentially. I realize you've already been waiting quite a while beyond that typical window but really don't have any more clear timeframe at this point I'm afraid, sorry.
You can keep an eye on your case history here which will update once they've completed the review, if you don't see their reply via email first.
Well, I still haven't heard anything. My case history remains stuck on 'in progress' since february 15th.
In case anybody has the same issue as me, let me tell you what will happen: If you are unfairly banned, you will receive no explanation and no reply to your email, at least not for the first 3 weeks. I'll update if I ever hear from EA, but if you are banned without any reason, get ready to accept that EA has stolen any money you put in to the game and that your account is gone because EA said so. You could make a new free account to play Apex, but I recommend not purchasing anything, since you might lose it all for no reason. Apex is kind of fun for free, but please keep your money in your pockets.
If any community manager would like to fix this, I'd love to see that, but to be honest I've lost my faith in EA customer support.
