Lvl 72 battlepass unlocked, did not get the apex pack

Soo will i somehow get my apex pack? because if you watch the video i didn't see any pack there, even though the game told me i unlocked one.

https://www.youtube.com/watch?v=_OcHm6f0e5g&list=UULJJvNOH7aL_r61MqRm2v9A&index=1

discussion

EA_David
6 years ago
Hey, I've seen a few of these recently, there seems to be some sort of delay on the notification, and the pack will have been delivered & opened previously.

@Cro_Pittt Taking a look I can see a BP reward pack granted about 40 minutes before your posts, so it looks like a duplicate/delayed notification.

Thank you for the video though, it's good solid proof that this is happening to some folks.

12 Replies

DarthValtrex
Hero (Retired)
6 years ago
@Cro_Pittt Have you tried contacting EA customer support? They should be able to help you get this sorted out.

https://help.ea.com/en/contact-us/
asukojo
6 years ago
@Cro_Pittt Happends sometimes to me.
You need to relogin to your profile either by:
1. Close the apps and reopen it again or
2. Restart your machine.
hayhor
Hero
6 years ago
@Cro_Pittt Did you get a pack after the game before? I noticed on battlepass items I am getting the notification of the unlock a game later than it should be.
Cro_Pittt
6 years ago
Sorry guys i didn't see the answers, had a busy weekend 😛.
@hayhor I honestly do not remember, it could be, but if it does that it should be the same for every level right?
@DarthValtrex i did not, i thought maybe someone could help me here, if what @hayhor said is true then i'll just stick with it, if not then i'll proceed.
hayhor
Hero
6 years ago
@Cro_Pittt It hasnt happened for me every time but I've noticed it has happened plenty of times.
Rocko_CCTV
6 years ago
@Cro_Pittt wrote:
Soo will i somehow get my apex pack? because if you watch the video i didn't see any pack there, even though the game told me i unlocked one.
https://www.youtube.com/watch?v=_OcHm6f0e5g&list=UULJJvNOH7aL_r61MqRm2v9A&index=1
I mean I got it and well... white blue white so consider it is mostly useless anyway xD
EA_David
Community Admin
6 years ago
Hey, I've seen a few of these recently, there seems to be some sort of delay on the notification, and the pack will have been delivered & opened previously.

@Cro_Pittt Taking a look I can see a BP reward pack granted about 40 minutes before your posts, so it looks like a duplicate/delayed notification.

Thank you for the video though, it's good solid proof that this is happening to some folks.
Cro_Pittt
6 years ago
@EA_David Oh so that's it then, at least i know i'm getting the rewards. Thank you for the answer. 🙂
hayhor
Hero
6 years ago
@EA_David Thanks for confirming I'm not crazy!
NaRnIaaa
6 years ago
wait what, how is op bp 72 already? we're still on week 4 wtf