My account got reset
Hey MckenzieBird,
Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. Because of that, if you link your platform to a different EA account or create a new account to play from, you'll lose access to that progress. It is not possible to transfer progress between separate EA accounts.
You will need to re-link your platform to its original EA account to try restoring any missing progress. If you've already re-linked the original accounts and the progress has not returned, it would be lost permanently per the risks of unlinking and unfortunately cannot be recovered. If you're running into any trouble getting the original accounts re-linked, please contact support directly so they can take a look.
Let us know how it goes, thanks!
