Forum Discussion

4 years ago

My account was banned for no reason?

I literally just got a PC and downloaded APEX on STEAM, I played ONE game and then I got banned. I have never cheated on this game, I didnt use any glitches or anything out of the norm. My teammates ...

discussion

Zeelmaekers

Hero+

4 years ago

Hey @Diagnosee !

Welcome to Answer HQ! 🙂
You should have received an e-mail regarding the ban.

Unfortunately, we cannot help with account bans on AHQ.

If you feel your account was flagged as a false positive, you best reach out to the Terms of Service team.

Click here to reach out to the Terms of Service team.

Try to give as much information as possible, like requesting your EA data and checking for sus logins.
Also list some software you run on your PC that might interfear with the game and could have caused a false flag.

Just keep an eye on your mailbox and also check your spam and promotion folders as sometimes these emails can get routed over there.

Diagnosee

4 years ago

I did receive an email, that’s what I posted in quotations.. that was the reply to my open dispute about the ban. Claims after further investigation they confirm they made the right choice and I was cheating. I was 10000% not cheating and I never have cheated. I can’t send an email about the programs I run that may interfere, because I’d have to list every program I use since I have absolutely no clue where to even begin on what programs MIGHT interfere. I know nothing about that. I’m also not trying to sound rude to you if it comes across like that in that last statement. I just truly don’t even have a clue what MIGHT set off a red flag to them.

Zeelmaekers
Hero+
4 years ago
I would suggest first with requesting your EA data on EA.com
This will list all login attempts and you may see some suspicious ones, that may be something you can attach to your appeal.
Software that can interfear is something like mods, modloaders and cheats for other games. In rare cases RBG control software can also be flagged as macro's.