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Hippo_QvQ's avatar
Hippo_QvQ
3 years ago

My account was blocked but EA didn't give me any reason

Product: Apex Legends Platform:PC Please specify your platform model. PC AMD or Nvidia Model Number 3080 Enter RAM memory size in GB 3600 16gb What is your gamertag/PSN ID/EA Account name? H...
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EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
3 years ago

Hi @Hippo_QvQ,

I'm afraid we wouldn't be able to help you out with that on Answers HQ. Our Terms of Service (ToS) team handles Sanctions and Bans on accounts though. You would need to reach out to them to have a ban or suspension looked into. This Guide and FAQ will help with reaching out to them: EA Bans and Suspensions - How they work and how to get in contact with us

They'll get back to you via the email noreply@ea.com so do be sure to keep an eye on your email inbox (and spam/junk folders...sometimes the emails can be routed through to there).

- EA_Lanna

Hippo_QvQ's avatar
Hippo_QvQ
3 years ago
I know you have a team that handles account closure issues but their response dissatisfied me and permanently closed my account without explaining why. Then when I continued to ask, he kept sending me the same email explaining to me

like this
Hello,

we received your latest message regarding the action taken on your account. We have performed all investigations possible on this issue and will not reverse the decision.

Please do not expect further responses on this matter.

Thank you,
EA Terms of Servic