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Fracture777's avatar
Fracture777
4 years ago
Solved

My Apex Account has been banned.

I was banned for cheating on August 16th. I sent a ticket and received a automated message just saying that I did cheat. Due to the fact I didn't cheat I contacted them again much more frustrated thi...
discussion
E9ine_AC's avatar
E9ine_AC
Hero+
4 years ago
@Fracture777 Hey there, when it comes to bans only the category of why a ban was made is disclosed. They will never tell you exactly what tripped their system due to it would allow cheat creators to change things up quickly and not be detected.

Sadly the forums is unable to assist with bans. This is only something the Terms of Service teams can address and access. Forum mods/CM do not have access to this information all we can do is point you to the proper channels.

https://answers.ea.com/t5/General-Feedback/What-to-do-if-your-account-has-been-suspended/m-p/10027038#M71572
Fracture777's avatar
Fracture777
4 years ago

They changed the category after pushing further. They were initially trying to ban me on the reason of cheating but since I wasn't they changed it to breaking user agreement which is incredible weak since 90 percent of people who play the game have probably broken the user agreement once. On top of that they are refusing to respond to me so the link unfortunately isn't helpful. I am interested in other avenues to approach this.

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @Fracture777,

    The action on the account itself has never changed here, just to be clear. Cheating is a violation of the User Agreement and would still fall under that category, apologies if that caused any confusion. 

    It looks like we've had three separate appeals and investigations into the matter. These are performed by a different member of our Terms of Service team each time, and in this case they've all come to the same conclusion based on our records. 

    The ToS team has the final say in these matters, so if they're no longer reviewing appeals I'm afraid we won't be able to assist or change this in any way, sorry. 

    • Fracture777's avatar
      Fracture777
      4 years ago

      @EA_Mako  I understand that cheating falls under User Agreement but it seems extremely suspect that on the second appeal they would not confirm that I cheated and instead generalize it more. There also hasn't been three investigations there has been two because the third was just telling me they weren't responding anymore. I also find it hard to believe that the case was handled by 3 separate parties without any overlap especially because the third response arrived shortly after the second response. Given that I didn't cheat I am not going to be happy with any result that isn't refunding of all money invested into the account or a unban. 

      • EA_Mako's avatar
        EA_Mako
        Icon for Community Manager rankCommunity Manager
        4 years ago
        Hey @Fracture777,

        A third and final investigation was indeed performed, and the outcome was the message you're referring to stating they won't be responding to additional appeals.

        Each appeal is handled by a different member of the ToS team, but at some point it's no longer productive to keep reviewing the same information and records expecting a different outcome.

        This is not something we're able to review or change via the forums either, so I'll be closing the thread here. Thank you.

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