Re: How to get help with Apex Legends account bans and suspensions

My game account was wrongfully banned due to a system error. My email address is [edit: email address removed].

I sincerely request the platform to conduct a re‑review of my account. My account was banned around mid‑to‑late August this year. Prior to the ban, I only played the mode "Robot Royale Evolution". I have noticed numerous reports on forums of players receiving erroneous bans after playing against AI‑only matches. In my opinion, such oversights should not occur for a high‑quality game developer and operator.

Apex Legends is a game I have deeply loved ever since I started playing it. I have always strictly abided by all player agreements and in‑game rules. I swear on my personal integrity, and even my life, that I have never engaged in any acts that violate the terms regarding game‑enhancing exploits.My account also owns multiple Heirloom items, and my highest competitive rank has only ever been Diamond IV.I request EA to carry out a comprehensive investigation of my account.

Since registering my Apex Legends account, I have never lent out or sold my account. Furthermore, I have never logged into this account on any device other than my personal computer. There is no possibility of account theft leading to cheating activity.

I believe my initial appeal did not receive a thorough official review. Banning a player merely for high statistics obtained in AI matches is utterly unreasonable.

Ever since my account was suspended, my mental state has continued to deteriorate. This has dealt an additional heavy blow to me, as I already suffer from severe mental health conditions. Apex Legends holds many precious memories for me. I have invested substantial amounts of money and energy into this game, and I simply cannot accept this unwarranted, incorrect account ban.

I earnestly hope the respected customer‑service team can verify the status of my account. Thank you very much.