My Heirloom set was not the wraith heirloom like promised!

@Koochi-Q Thanks for the tip! and taking your time to reply to my comment

This is such BullS*** I've just spent a dump load of money only to not be informed that its a 50/50 chance now I'm sitting with an heirloom I didn't want for a character I never play and close to $700 down the drain only to be told that now that lifelines Heirloom is out that it is still only a 50/50 chance. So what EA is telling me that a product that was once a guaranteed set amount has just got more expensive and rare?! so if anyone is reading this basically EA has made it so that after Christmas of 2019 there is a chance it could cost you somewhere in the range of $2400 just to get the Wraith Heirloom because it's never been in the shop! And EA wonders why Reddit users make fun of them.

THANKS EA, for wasting my money and a game I really enjoyed

I don't even know why I'm making this message its not like my voice will be heard Im just the 1 out of millions of customers that have been scammed. The least EA could do is give us a wraith event to buy the heirloom like pathfinder and lifeline and bloodhound I just think it's not right that I've worked towards an item that was only obtainable one way and now it just got the chance of getting even more expensive. ALMOST THREE TIMES EXPENSIVE! AND ITLL JUST GET WORSE

@Shrapnel_SA ... its actually 1/3.. soon to be 1/4 of a chance...

In all honestly, you chose to spend said money. It should be known by now that the heirloom pool gets one additional added every time a new one drops.

They have also updated their page since the first error and now it states:
When a player opens an Apex Pack, there is a <1% probability of an Heirloom Set dropping. Heirloom Set drops do not deduct an Apex Pack from your inventory. Heirloom Sets cannot be crafted with Crafting Metals. A player cannot open more than 500 Apex Packs without receiving an Heirloom set (assuming the player does not own all of the available Heirloom Sets). Once a player owns all of the Heirloom Sets, the player will not be eligible for this bonus until more Heirloom Sets are added to the game.

Thus you only have yourself to blame for not looking into this deeper. Apex does not need to remind players that their loot pool probably increased/decreased when it's on their website, but I hope this clarifies everything now. 

you are right i did choose to spend the money but at the time i had no idea the bloodhound heirloom was an option because of the fact that when it did come out. they listed it as an exclusive item for a limited time.. I Work 60 hours a week so i dont look at the forums only the updates and they did not mention it in any of the updates... but thanks for taking your time and explaining.. apex is a company that just wants money but i learned my lesson and would  resolve this issue with my bank since no ea employee wants to say anything about it!!