need manual TOS review thank you
Dear EA TOS Manual Review Team,
My EA ID: HangHangxuan
Platform: Steam / EA App
Ban Type: Gameplay Enhancement
Ban Date: October 2023
I have submitted 3 ban appeals via the ban history page before, but all replies were automatic template denial without manual case checking. I am writing this independent re-investigation request to explain the whole account situation in full timeline.
1. I started playing Apex Legends on this account from 2019 to 2020, and I used the account normally without any cheats, macros or abnormal gameplay.
2. Around year 2020, my EA account was stolen and hijacked by unknown hackers. After that, I completely lost access to this account from 2020 until June 6, 2026. I could not log in, change password or control this account for nearly 6 years.
3. The permanent ban for Gameplay Enhancement was issued in October 2023. During this banning period, the account was still occupied by the hacker, and I had no authority to operate or stop abnormal behaviors on the account. All irregular in-game actions that triggered the ban were performed by the unauthorized hijacker, not myself.
4. I successfully recovered full ownership of this account on June 6, 2026. When I logged back, I found the long-term ban. I have now changed the password and enabled 2FA to secure the account completely.
Enclosed attachments:
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