no ban history but still got banned

So, here is my current situation. On May 15th, when I was playing apex, I suddenly got banned for no reason. Thus, I checked through both my email and online ea ban history, and I found out I didn't receive regarding ban in my email and my ea online ban history. Therefore, I contacted ea help and chat with them. One agent helped me verify I am the owner of the account and told me that I have no ban history and no ban was found in my account. However, I couldn't log in to lobby. Once I log in to lobby, I got kicked out and said this account's has been banned. BUT! I found out I can still play apex on ps5 which is console. It's really frustrated me for this issue. I never use cheats on my account so I still can't figure out why I am getting banned and EA customer service still not able to unban my account and let me play on PC. Does anyone have this issue too?

discussion

EA_Aljo
2 years ago
Hi there, @Will5d

It would be best to submit a dispute with Terms of Service. Instructions for that can be found in the article here. Thank you.

17 Replies

EA_Aljo
Community Manager
2 years ago
Hi there, @Will5d

It would be best to submit a dispute with Terms of Service. Instructions for that can be found in the article here. Thank you.
CuteBaby0
2 years ago
I already did and never heard it back from ea team.
GQMpam
2 years ago
@Will5d I also have this problem. I was kicked out when I was playing in the early morning of May 12. I can enter the hall but I was kicked out in a few seconds, prompting that I have been banned, but I didn't receive the email on the official website and there is no record of being banned. But looking at the official attitude, they obviously don't want to care about this matter.
Shirtless_Fuse
Seasoned Vanguard
2 years ago
Same here, ban no email no reason and the people I talked to in EA support said they don't even see a ban and I should just restart my game lol?
EA_Aljo
Community Manager
2 years ago
@CuteBaby0

It can take a few days to get a response from ToS. You're always welcome to open a case with an advisor to see if they have an update. In case you didn't receive the email. Cases can be opened here.
Shirtless_Fuse
Seasoned Vanguard
2 years ago
@EA_Aljo Since this is a forum about bugs can you please acknowledge that this might be a bug since we aren't recieving any emails or official statements instead of telling us you can't help and locking threads.
Flavure
Seasoned Novice
2 years ago
I also ran into this issue May 30th, I was playing for an hour or so, and my friend came on, I joined him in the firing range, left shortly after to invite another friend. As soon as I got to the Lobby I got sent back to splash screen and it indicated that my account was banned. I received no email about a ban, and there is nothing in my ban history. I opened a case with EA and they told me "We checked the account you used to create this case but didn’t find any restrictions on it." Well no *.... then why do I still get the message. There is something going on here as I have never cheated, used macros, or anything of that nature. This is beyond frustrating as it seems EA reps just don't look into things deep enough or just don't care.
jkg7777
2 years ago
I ran into this same issue with Simcity Buldit, where I was just banned without explanation. I have sent multiple request and get back "you broke the rules'. They never explain what rule I broke. Very frustrating for a 7+ year player of the game. Worst customer support experience I've had with a company.
19XXe
2 years ago
Same problem here. No emails were received or any bans in the ban history. Got banned while in the firing range on the 7th of June. Have disputed it, but looking at the replies of people who have claimed that the so-called TOS team sends in an automated reply I'm not too optimistic...
JackWASD
2 years ago
@Will5d same thing happened to me last week, I got an email from EA customer services but they accused me of cheating without any evidence nor specific reason. Ban History still shows nothing. I'm really clueless right now, I don't know what should I do now, perhaps moving on to another new account or game?