Accidental Orders & Payments
Subject: Accidental Apex Legends Legend Purchase – Refund Request Dear EA Support Team, I accidentally purchased the legend Ballistic with Apex Coins on 2026 6 15. This operation was a mis‑click, and I have never selected or used this legend in any match. No related gameplay records were generated. I understand in‑game purchases are generally non‑refundable, but this was an unintended mistake. I kindly ask if you can remove this legend from my account and refund the corresponding Apex Coins. BallisticI don't need you to give me the money for the pass. I just want you to give me back the gold I bought by mistake so that I can buy the next version of the pass.
Hey HanXiJun,
I'm sorry to hear you had not intended to purchase Ballistic with Apex Coins, however we are not able to reverse in-game purchases.
Once you've gone through the purchase and confirmation screens and then complete the transaction after that point, that cannot be reversed or exchanged, unfortunately.
