Perma Ban / hacked account

Dude this is really pissing me off because i’ve made appeals since june 9th the day my account got hacked and ive gotten nothing back from them. This really frustrates me because I clearly play on PS5 or playstation in that matter, i’ve never put my account on any pc what so ever and the ban was from “Console : PC” and everything that I have ever done or played on was PS. So i’ve tried multiple times to contact the EA Advisors and have never been able to get in touch with TOS ever. All the links they have tried to send to me don’t work. My account was banned for Gameplay enhancement which absolutely bewildered me because  don’t even know how to get hacks on a ps5 without a pc. EVEN THEN i wouldn’t even know. I’ve spent way too much money into this game to get permanently banned , no help , and absolutely no guidance on to help get my account back. You can’t even call the HQ which i had a feeling that wouldn’t work any way but i tried. You have to give an employees number and i was like “ im screwed. “ i wish i could say EA and the TOS was able to help me get my account back but im disappointed to say, ive still have gotten not one single bit of help. So someone tell me what i need to do to get this through to the tos team.