Forum Discussion

DKIMBU22's avatar
7 years ago
Solved

Randomly Banned - SOLVED Please Remove

I have been banned now on two separate occasions, minutes apart of me making a spoof account to figure out why my main account got banned through leisure play.

I'm not sure what EA is picking up through system files, but it's not a moderator ban, it's something the system is catching and whatever it is, it's completely wrong. 

I don't hack, cheat, etc. I'll simply play a game and 10-20mins into it I get a ban notice.

I wiped my entire drive from scratch. Re-installed my drivers, graphics, etc. 

Still another ban. WHY? I didn't have this issue a week ago before the update, and RIP to me because I spent a good amount of money on this game too.

Could it be my set-up? I run a triple screen desk set-up, I use corsair equipment and I saw on reddit that someone said their gaming mouse was triggering a ban for Apex Legends. My mouse is the same with a DPI changing button, could that be seen as a 3rd party advantage? and it automatically bans me?

If anything, EA needs to implement a similar Overwatch / Respawn VAC system to STEAM and rid of EAC / AutoCatch because I find it causes to many problems with un-monitored  banning privileges providing little to no means of explanation. 

Thank y'all for the insight.

CLAIM #46920791

Edit:

I finally figured it out! 

For or some reason the EAC for Apex is pulling from My Steam Cache as well when running a scan and watching the file reader. Since I used a steam shortcut connection to open Apex Legends through Origin.

it appears that the Pirate Perfection Mod for PayDay2 in Steam triggered an injection warning to Apex’s EAC as a 3rd Party injection. 

Seeing as I play on all three of my monitors at the same time:

1) Origin: BFV / APEX

2) Steam: TF2 or PayDay2 and

3) FFXIV Online;

either the STEAM Overlay or

injecting and running the Payday Mod triggered APEX’s EAC.

To be safe, i removed anything related to the PAYday2 Mod and I would not use the STEAM Overlay or even open steam at the same time as playing Apex.

The Steam Overlay seemed to trigger EAC as well, but i’m Not sure if it was the Steam overlay or the fact I was Modding in PayDay2 during an APEX game.

It may be because I used a steam shortcut to access Apex but I’m unsure, what gave it away was trying to use the Steam overlay in Origin and the game crashed on me.

Alas, after many hours I found a fix. Made another spoof account and am playing with my buddies BAN free for over two hours now.

Now all I need is to hear back from EA. 

Please remove or close this thread. Problem is resolved.

** I would recommend looking into any steam/origin mods (my case was PayDay2, but I know Sims and other games all have injection mods) that use injections or just don’t run them at the same time as playing Apex Legends as it seems to confuse EAC. ** 

  • Hey @DKIMBU22 you will need to speak to our Terms of Service team.

    The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

    1. Click Contact usat the top of any page on EA Help.
    2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
    3. Choose your platform.
    4. Select Manage my account, then Banned or suspended account.
    5. Fill out any other details below.
      • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
    6. Click Select contact option.
    7. Sign in to your account that has the ban or suspension, if you aren’t already.

    Darko

13 Replies

  • You violated the terms of use/ code conduct and got banned.
    Stop trying to redeem your lost account, you did something bad now suffer the consequences.
  • DKIMBU22's avatar
    DKIMBU22
    7 years ago

    Nonetheless, you are right. I am going to wait for customer support. 

    I’m really not trying to cause a debate about this, so I’m sorry if I’m mis-using the forum or further irritating you all.

    Before I close this, will they be able to guide me to an actual solution? This is the first time I’ve ever submitted a ticket. (If you’ve never submitted a ticket I guess no is my answer).

    All I’ve seen are horrible bashing threads, which doesn’t give me any hope for a fix. I thought I was being Proactive using this thread, but one of the reasons why I was trying to fix it now was because if I do so happen to be “unbanned” I don’t want whatever is causing it to re-occur in the first place. I.e. another thread on here I read for a BFV ban lift.

    I agree with you, it is for attention in the title, but please hear me out:

    From what I’ve read on these forums are they lift the ban, but don’t give an explanation as to what caused it and Then if there is something on my computer or it is my set-up I don’t want to just get immediately banned again for a hardware issue.

    In all honestly it is simply aggravating since this is a first for me and I took to this discussion board. Let’s put it this way: I’m an idiot to spend $500 on this game and the next morning I wake up with an unknown ban. 

    It simply does not feel good at all.

    I wont try to defend myself anymore because looking through these feeds I can now see where y’all are coming from. 

    I guess i’d just like to know how effective the resolution center is in helping in terms of responsiveness, because I can’t find anything useful in the forums.

    Thanks

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    7 years ago

    Hey @DKIMBU22 you will need to speak to our Terms of Service team.

    The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

    1. Click Contact usat the top of any page on EA Help.
    2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
    3. Choose your platform.
    4. Select Manage my account, then Banned or suspended account.
    5. Fill out any other details below.
      • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
    6. Click Select contact option.
    7. Sign in to your account that has the ban or suspension, if you aren’t already.

    Darko