Re: Banned but not banned

Hi @kilij840,

I understand the confusion. There are some bans the ban history page doesn't display. In the 'My Ban History' page, you should see this mentioned in the blue section:

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@EA_Help wrote:

You may have bans or suspensions that don't show on this page.  

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Terms of Service aim to send an email out when bans are added. There may be an email with more context about a ban/suspension in your inbox. Please double-check your emails for an email from the address 'noreply@ea.com'. If you don't have an email from EA about a ban or suspension, you can still pop in an appeal if you believe it was added to your account/game mistakenly by filling out the web form.

• How EA bans and suspensions work
• Get information about your account lock, ban, or suspension

- EA_Lanna