Re: EA Help "Waiting On Player"

@havokbethygame 

Great. An advisor will respond when they have an update for you. If you have any other issues, please reach out again. Have a good rest of your day 🙂

@EA_Aljo

I'm in the same position with my case where it says, "waiting on player".

Waiting for what, though? I've had several emails from EA and none of them make sense.

"Thank you for contacting EA, my name is Yashvi, and I hope you're doing well.

I must apologize, normally this is an issue we could resolve for you very quickly however we're experiencing some technical issues that are preventing us from assisting you. Your best option would be to contact us (an hour from now/tomorrow) when we should have this issue fixed and can serve you properly.

I look forward to your reply."

I made a report using video evidence of racism. You're causing so much wasted time on top of a bad situation, where I've had to mess around making a video of these awful players, and unnecessary stress with not knowing what the status of my case is.

Your communication is frankly awful.

I want to know:

1. Have you received and understood my report and have you been able to review the video?

2. Have you banned the players and contacted your partners on other platforms to ban them there as well?

Hello, @warslag 

Players need to be reported by using the instructions here.

@EA_Aljo

No idea why you're linking that when it is obviously what I used to make this report.

Report players for cheating, abuse, or harassment
Other options
EA Help
Click Contact Us
Select Game
Etc.

That's the only way to report with video evidence that I could find other than Hideouts on Twitter and I don't wish to register with Twitter.

My issue now is with the status of my report.

Why does it say, "Waiting on player"?

@warslag Hey there! Not only does Hideouts accept those type of reports on twitter there is also a Discord specifically centered around cheating allowing video or screen shot uploads. Come on in and check it out!

https://discord.gg/U79jGj8m

@E9ine_AC Thank you for trying to help but I have already made a report on EA Help. Also, see my last post.

@warslag Yes, I had read the post which is why i added in the Discord where this can be seen much faster than twitter direct messages. Hideouts is sent 10's of thousands of screen shots or videos a day. So chances of him seeing those will be quite slim. The discord on the other hand handles things differently and it will add a report into the systems queue where it is seen directly in order the report was made. So the chances of those being seen is much greater and quicker.

@warslag 

Waiting on player means the advisor responded and is waiting for a response from the player that submitted the case.

@warslag 

It just sounds like they want you to contact them again after some time with the same information. It appears they were having a technical issue and couldn't help at the time.

@imbbsheep 

You can view your cases by logging in at help.ea.com.

hey @EA_Aljo I have the waiting on player thing too I have reopened my case but how long will it take for them to update me?

@calnan2008 

If it says Waiting on Player, it means they are waiting for a response from you.