Forum Discussion

Re: My APEX EXOTIC shards are gone

@AAAXQZ123 Certain countries, (such as Japan) have laws that places an expiration requirement on any bought in-game currency, (such as Apex Coins and Exotic Shards), as such, these currencies sadly expire 180 days after they're purchased on accounts living in places where this law applies. This also means that EA/Respawn won't be able to restore any expired currency.

Seeing as most of your coins were purchased on May 8th 2024, those coins would be expired as they're more than 180 days old, (as of today, (November 18th, 2024), these were bought 194 days ago).

12 Replies

  • AAAXQZ123's avatar
    AAAXQZ123
    Seasoned Novice
    12 months ago

    It's obvious that I'm not Japanese. As a player, I'm just playing games. Why do I need to learn about the currency laws of the local country? When I made my purchase, you didn't give me any warning that buying game currency in this country would expire. Plus, I bought so many strange fragments that there's no way for me to spend all their items in your game store. What should I do? I don't want to spend, but you don't have anything for me to buy, so can you let me lose my belongings and the money I spent for nothing? Isn't this a scoundrel? You also said that my fragments were purchased for 194 days, and you haven't updated any items that I can buy for 194 days. Isn't this your problem? I don't think it's my fault that the item has expired. I still think you need to return my fragments to me. Currency can have a deadline at any time. Through this, I am very disappointed with EA and APEX. I will let more players know about your inaction.

  • AAAXQZ123's avatar
    AAAXQZ123
    Seasoned Novice
    12 months ago

    For you, game currency is just data, and Japanese law allows currency to have a deadline, but you can completely return expired currency to players through email. Why don't you do this? You are a game company, and everything you get comes from players. You don't consider players from their perspective, but care about Japan's damn laws? And then let the players who support you be disappointed with you. I didn't ask for any compensation from you, I just hope to get back my strange fragments, which I bought with money

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    12 months ago

    Hey @AAAXQZ123 if there are legal restrictions and requirements in the country you are residing related to in-game digital items expiring then there's nothing that we can do about this. Our teams are required by law to abide by the rules and the best thing I can recommend is to lobby for change. 

    Will pass your feedback on. 

    Darko

  • GLSMY's avatar
    GLSMY
    11 months ago
    @EA_Darko I’m curious how players use RMB to purchase in-game currency on Japanese servers. If players were using Japanese yen to make purchases, I think EA could handle it that way. However, the issue is that it’s clear players are using RMB. When EA receives the payment from players, they should be able to identify the players’ region. If this issue remains unresolved, I believe the player base will continue to decline further.
  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    11 months ago

    Hey @GLSMY any legal requirements related to purchases are outside of our hands. 

    Will pass all the feedback on.

    Darko 

  • GLSMY's avatar
    GLSMY
    11 months ago
    @EA_Darko As you mentioned, players simply want to retrieve the items they paid for, and there is no need for EA to challenge Japanese law. If EA truly respects the laws of each country, why did you replace the loot box items on Belgium servers with clearly priced items? (Following your approach on the Japanese servers, you should have removed those loot box items entirely instead of selling them in another way.) This proves that you have the ability to compensate players for their losses but choose to do nothing. I'm very curious—what kind of insurmountable technical difficulty is there in reissuing expired items via email? I believe that the players still playing Apex are those who deeply love this game, but your actions are undoubtedly accelerating Apex's decline.
  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    11 months ago

    Hey @GLSMY we have no choice but to follow local law. If you'd like to see changes then you can petition your government. 

    Darko

  • AAAXQZ123's avatar
    AAAXQZ123
    Seasoned Novice
    11 months ago
    This is a very easy problem for you to solve. National laws are just an excuse for you to disrespect the interests of players. Apex is doomed.
  • AAAXQZ123's avatar
    AAAXQZ123
    Seasoned Novice
    11 months ago
    There is nothing for me to consume in the mall, so why don't you allow me to buy so many pieces and let me buy them? There are no reminders. Do these also violate local laws?
  • AAAXQZ123's avatar
    AAAXQZ123
    Seasoned Novice
    11 months ago
    Is it illegal to cheat in the game according to you? Why do you want to anti-cheating? You abide by the law so much. The law doesn't say that you can't cheat in the game. Why do you cheat?
  • AAAXQZ123's avatar
    AAAXQZ123
    Seasoned Novice
    11 months ago
    The law on my Japanese server allows me to expire the fragments. Can't you return it to me on another server? Otherwise, why do you get so many servers? What a joke, shameful EA
  • Midnight9746's avatar
    Midnight9746
    Hero+
    11 months ago

    @AAAXQZ123 No, @EA_Darko won't be able to restore the Exotic Shards as a result of any expiration due to a country's law, (much like how players in Belgium cannot buy any Apex Packs due to Belgium's ban on packs in any game).

    Just because its legal for others to have non-expiring currency, doesn't mean @EA_Darko, (or anyone else, (EA or otherwise)), can bypass the law by "putting the coins on another server". You live in a country that has the ban in place, and thus the law applies to both you and your account, and therefore, its illegal for EA to restore the expired currency, (even if you had later moved to a country with no such expiration law).

    As said by @EA_Darko:, "We have no choice but to follow local law. If you'd like to see changes then you can petition your government.", (and by "local law", they mean the laws that applies to both you and your account due to your location).

    Just so you are also aware, Apex Coins, (much like Exotic Shards), also face expiration 180 days after they're obtained in countries that has this law in place.

    Note: I am NOT a lawyer, I just have an idea of how this sort of thing works.

  • AAAXQZ123's avatar
    AAAXQZ123
    Seasoned Novice
    9 months ago

    I think your EA is deliberately disgusting players and disgusting consumers, green coins will expire in the Japanese server, you can return them to consumers through other servers, if this will involve legal issues, what is the situation of the green coins you give away for free when you do activities? Have you been breaking the law? You disgust consumers, what's wrong with giving consumers a free time? Is it illegal? You are the operator of the evil game, APEX will be destroyed in your hands sooner or later, I have been playing on servers in countries without this law now, can't you change it to me? Can't you give it back to the player just like you did an event? I believe that this is absolutely possible, and other games can choose some players who are affected by bugs or other problems separately to compensate individually, can't a company as big as your EA? You can't? I just want to say that putting your **bleep**ing bull**bleep** beast EA will only fool the player, I'm really **bleep**ing you

  • AAAXQZ123's avatar
    AAAXQZ123
    Seasoned Novice
    9 months ago

    傻EA,我用steam玩消费,明明不是日元也不是人民币,还有日本的法律,这里胡说八道

  • AAAXQZ123's avatar
    AAAXQZ123
    Seasoned Novice
    9 months ago

    我只想问你,你的店里没有那么多可以卖的东西,为什么能允许玩家买这么多呢?为什么在知道它会过期的情况下允许它????没有任何提示????

  • AAAXQZ123's avatar
    AAAXQZ123
    Seasoned Novice
    9 months ago

    EA will go out of business sooner or later, APEX will be finished sooner or later, the current online volume is caused by you, garbage operation, a group of wine bags and rice bags, waste, will not think about the player, players play games and still want you to teach?

  • AAAXQZ123's avatar
    AAAXQZ123
    Seasoned Novice
    9 months ago

    EA迟早会倒闭,APEX迟早会没完,目前的上线量是你造成的,垃圾作,一群酒袋和米袋,浪费,会不会想着玩家,玩家玩游戏还想让你教?

  • AAAXQZ123's avatar
    AAAXQZ123
    Seasoned Novice
    9 months ago

    EA迟早会倒闭,APEX迟早会没完,目前的上线量是你造成的,垃圾作,一群酒袋和米袋,浪费,会不会想着玩家,玩家玩游戏还想让你教?

  • AAAXQZ123's avatar
    AAAXQZ123
    Seasoned Novice
    9 months ago

    EA迟早会倒闭,APEX迟早会没完,目前的上线量是你造成的,垃圾作,一群酒袋和米袋,浪费,会不会想着玩家,玩家玩游戏还想让你教?