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TheRedLion93's avatar
TheRedLion93
2 years ago

Re: Not recieved items after buying battle pass season 18

@mrvncyberfalcon 

Have you already checked if the transaction was successful?
If it was and you haven't received your battle pass after a restart of your system, you best wait for 24 hours just to make sure it's not just a delay.

If you still haven't received your any rewards after a day, you best reach out to the support team. An EA Advisor will make sure you will get the rewards after purchasing the battle pass.
You can reach out to the support team by clicking on on the link below:

https://help.ea.com/en/contact-us/ 


Here select as the game: Apex Legends, your platform you've bought the coins on, and click on missing content.
Here select Never received content, here your preferred contact option. 

 

4 Replies

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  • mrvncyberfalcon's avatar
    mrvncyberfalcon
    2 years ago

    Have you already checked if the transaction was successful?

    Ans :
    Yes , the txn was successful on steam, I autorized it ,, then i got 1000 apex coins , then i clicked on battle pass buy season 18.

    Then I even used coins to purchase the season 19 prem BP pass that is in store currently.

    But my BP levels are still showing locked.

    I tried restarting the system also , but still the same results.

     

  • TheRedLion93's avatar
    TheRedLion93
    2 years ago
    @mrvncyberfalcon Well I don't know about Pre-ordering Season 19 because I play PS5.

    In my opinion, if you're not getting anything for the future battle pass I would assume you're not suppose to get anything.

    Now if this issue is based off Season 18, then I would suggest contacting EA Support to take a look at your account.
  • mrvncyberfalcon's avatar
    mrvncyberfalcon
    2 years ago

    Yeah RL .

    The season 19 is like a benefit of 50 stars or something u get if u purchase early. SO thats not the issue. Its mainly that sesaon 18 BP is not reflecting. I am on level 48 and no premium items are unlocked inspite of BP purchase.

  • TheRedLion93's avatar
    TheRedLion93
    2 years ago

    Hey @mrvncyberfalcon 

    I just researched this Pre-order and you were correct!

    So with that being said you need to go to EA Support and email them this issue so they can take a look into this.

    However,

    it could be a bug or glitch due to this new option they added.

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