Forum Discussion

reasonablyupset's avatar
reasonablyupset
5 years ago

Re: Players wait 2 months for appeals, no name streamers get unbanned instantly

@DoYaSeeMeNo, plenty of us have sufficient evidence on the contrary. Some of us submit time sheets and ip logs from ea back to ea. This was hideouts manually unbanning a """high""" profile person.

The queue time is what takes forever. Nothing more. We've had this conversation with mods and live support many times. No need to obfuscate the situation. Telling us to get 2FA after the fact is a bit silly.

We learned that lesson.

5 Replies

  • DoYaSeeMe's avatar
    DoYaSeeMe
    5 years ago

    @reasonablyupsetNot telling you specifically, this is a public forum, others read it, too, even if it's your post.

    It's good that you have evidence. Why don't you try contacting Hideouts as well? I don't think there's a single waiting line, and pretty sure not all cases reported through EA go to Hideouts, if any. It's very possible that he's handling only streamers and pro players, prioritizing by impact or proximity rather than taking cases in order from an EA provided queue, so it may not necessarily be like jumping the line to the detriment of others.

  • reasonablyupset's avatar
    reasonablyupset
    5 years ago

    @DoYaSeeMeBecause he ignores it? Lol. Plenty of us have tried. Only time I heard someone have success was when they threatened litigation.

    After weeks, a litigation threat is what it took. To which hideouts responded "your threats mean nothing to me as I'm not an employee of ea, but respawn." He was then unbanned within a day.

    Actions speak louder than words I guess though. I guess all it takes is threats or popularity?

    Great way to run a community!

  • E9ine_AC's avatar
    E9ine_AC
    Hero+
    5 years ago
    @reasonablyupset To be fair if people actually read the TOS and all the agreements they agree to you and everyone else wuld see you are not the owner of your account. You rent it from the company the day you sign up for it. At which point they may close down the game shut down any account in the game with no excuses needed or liable for legal action. Respawn owns the accounts not the account users.
  • reasonablyupset's avatar
    reasonablyupset
    5 years ago
    @E9ine_AC Dude who cares? You're talking like your favorite poptart flavor is boot leather. That's so dystopian. Some controlling ToS like that isn't ok lol and it's not like you should accept whatever happens to you because of that.
  • DoYaSeeMe's avatar
    DoYaSeeMe
    5 years ago

    Do we know if there was any regular player getting unbanned in a matter of days? 

    I doubt that solving that streamer's case quickly had any slowdown effect on the regular players queue. Also, I don't think Hideouts is obligated to fix everyone's issues, he's probably helping whenever he can. Threatening him to get help is a stupid move, It may work a few times, but then it will close that door for good.

    Anyway, the long waiting time is a big problem, something needs to be done to shorten it and there's also a need for more status updates and transparency, even though I don't see players reacting well to negative responses.