@imankador You can either reply to the email or to your case, (which you can find your case, here).
Also on the forums, any account-related issue, (such as hacked and banned accounts), cannot be handled on the forums. You would be sent to EA Support for hacked accounts and to the EA TOS Team for banned accounts.
Since the account is currently banned, you must go through the EA TOS Team.
Yeah I already replied that email but does it take so long to give me any updates? Its been a whole week without any replies or follow up.
Hi Guys,
Just wanted to say a huge thanks to EA for their help and support. It could take some time but trust me they will sort it.
My account was compromised earlier this year and the guy got my apex account banned. If you can download all your data and send them some sort of proof they will eventually get to the bottom of it.
Just a huge thanks again and to those who just moan about EA and go into rage because of what happened just stay patient and give them time to look into what's happened.
Thanks!
