@hayhorlet me guess - generic / template one e.g. "thank you hayhor for sending this case in, we will review it and get back to you if further assistance will be needed. Merry Christmas!" :P
I just don't get it, how such a big company can't (maybe they can just don't want to) create a user-friendly, transparent process with a monitoring option. Ok robotize it, I have no problem with that, ok have a 6 month time to action etc.
No... now people have contradicting info - the latest one I was informed that there is a discord group where you can report hackers - tedious progress which in the end do not yield results (or close to none). Example, just had the first game in Diamond lobbies a few days ago and was killed by a person who for ~2 min was not able to determine where I am shooting him from and then just landed a magically accurate Kraber shot.
At that point, there were 3 teams - mine, his, and one more. Mine was shortly eliminated, yet I was forced to spec the other team. Coincidence or well-known "hack" where players confuse the game and make it force people to spec random team instead of the one who killed the person.
Guess what - a person who killed me (saw from kill feed) I have previously played with, spected, concluded and recorded that he has no-recoil and potentially wallhack, reported in-game and via easy cheat website, and here he is in the lobby higher ranked than me.... hurray!
And you can only guess either you are stupid and seeing things (and even then you don't get a confirmation for it) or game admins are just overloaded / not doing their job even when you follow all the steps, instructions.