Banned After Logging In – Just Moved and Need Help

Question

Hey everyone, I’m hoping someone can help or point me in the right direction.

I recently moved from Mexico to the U.S. and set up a new PC. I logged into my Apex account (EA username: Hunt22s) through the EA App, and after playing for about a day, I suddenly got banned with a message saying I broke the rules.

I didn’t cheat, use any tools, or do anything against the rules. I’ve already submitted a ban appeal through EA Help, but I haven’t gotten a response yet. I also can’t find a way to access Live Chat, which is really frustrating since the new season just dropped and I was excited to play ranked.

If anyone from EA or the community can help me figure out what’s going on, I’d really appreciate it.

Thanks,

midnight9746 · Answer

Hunt22s​&nbsp;Sadly, banned accounts cannot be handled on the forums as that can only be handled by the&nbsp;EA TOS Team.
&gt;&nbsp;EA Help | Get information about EA Account locks, bans, and suspensions
If you believe your EA Account was hacked , you would need to also contact EA Support to recover your EA Account:
&gt;&nbsp;What to do if your EA Account was hacked

hunt22s · Answer

Midnight9746​ yes i understand that. and i dont think it was hacked. i moved from mexico to the us. and cant get in touch with live support ever since the update to the website. any way u can help me contact them, not through email?

midnight9746 · Answer

Hunt22s​ As far as I am aware of, the EA TOS Team is only reachable through email.

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Banned After Logging In – Just Moved and Need Help

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